If you can’t make your appointment all we need is for you to let us know (and you may avoid a late cancel charge).
A phone call (preferred), or reply “No” to our confirmation text (even if you have replied “Yes” previously) will automatically cancel the appointment – you can also add a little note to the text (but the computer is looking for the word “No”) or send us a quick email.
We always have a wait list of people wanting to get in, so really, let us know as early as you can so we can accommodate somebody else. And, if we are able to re-book your appointment time, you will not be charged for the late cancel.
When you run more than a few minutes late for your appointment please be prepared for it to be cancelled (and be charged for a No Show). We are only late for you when a client ahead of you is late.