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If you can’t make your appointment all we need is for you to let us know (and you may avoid a late cancel charge).

A phone call (preferred), or reply “No” to our confirmation text (even if you have replied “Yes” previously) will automatically cancel the appointment – you can also add a little note to the text (but the computer is looking for the word “No”) or send us a quick email.

We always have a wait list of people wanting to get in, so really, let us know as early as you can so we can accommodate somebody else. And, if we are able to re-book your appointment time, you will not be charged for the late cancel.

When you run more than a few minutes late for your appointment please be prepared for it to be cancelled (and be charged for a No Show). We are only late for you when a client ahead of you is late.

Ask us but usually “best not”.  Another person in the room can distract your therapist and we feel a friend/partner can make an already nervous first timer more nervous. However as a parent supporting a younger client, a carer with a disabled client, if there are language differences or for cultural reasons we do allow a support person in the room.

When you make an appointment we exclusively reserve a room and therapist for the time you book. If you late cancel (less than 24 hours) or fail to show up for the appointment there is a cost to us.

We will recover this cost from you by charging 50% of the appointment price for a late cancel and 100% for a no show, discounted laser or a consultation booking. This cost recovery may be charged to your credit card immediately or the next time you book an appointment.

Clients may be required to provide a valid credit card to secure their appointment.